Past Performance

Past Performance

  • Quality

We have a 100% quality rating on all products ordered through the defense department. This rating is provided through the ABVS. We also work directly with all of our customers to ensure that their quality standards are met or exceeded prior to completion of the product. Therefore, we maintain a quality rating of 100% with our customers. Over 25 years of business, we have maintained a record of zero returned products due to defects or workmanship. We offer a standard three-year warranty on all workmanship.

  • Timeliness of Service/Delivery

We strive to meet or exceed our customers’ delivery expectations. Although delivery delays cannot always be predicted due to the nature of manufacturing, we have a strong 80% timely rating in the ABVS.

  • Customer Satisfaction

We have a high customer satisfaction rating, with an estimated 85% of our business coming from past customers. We consider one of our strengths to be our ability as a small business to work directly with each customer to exceed all of their expectations in regard to our product quality, timeliness and workmanship. We strive to build lasting customer relationships with the defense department and foreign military sales to maintain the caliber of excellence our military represents. We are proud to be a supplier to the United States government and our allies.